Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-insurance-claim-readiness-tools.livebursts.com (hereafter referred to as “AI Insurance Claim Readiness Tools” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Personal Information Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountabilty of Data Practices Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://ai-insurance-claim-readiness-tools.livebursts.com
  2. All associated applications and mobile apps
  3. Services offered through our platform
  4. Any products or tools accessible via our websites

Please note that this policy does not extend to third-party platforms, services, or sites linked from our website, which have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy covers situations where you:

  1. Use our applications, software, or services as an authorized user.
  2. Visit or navigate any of our websites linked to this policy.
  3. Engage with us through communication channels such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details related to your user account creation and management, including usernames, email addresses, and passwords (hashed and salted for security).
  2. Payment Information: Data required for processing transactions, such as cardholder names, card numbers, expiration dates, CVV/CVC codes, and billing addresses.
  3. Financial Information: Records of financial transactions, including payment history and balance details (anonymized where possible).
  4. Purchase Information: Details about products or services you have purchased from us, such as order numbers, quantities, and purchase dates.
  5. Mobile Device Identifiers: Unique identifiers from your mobile devices when using our apps, such as device IDs, IP addresses, and location data (with user consent).
  6. Location Data: Information about your geographical location when you choose to share it with us for personalized services.
  7. Feedback: Comments, reviews, and responses provided by users regarding our products and services.
  8. Social Media Information: Data from social media platforms when users choose to connect their accounts to our services (e.g., profile pictures, public posts).
  9. Product Information: Details about the products you interact with, including preferences and usage patterns.

We obtain this data through direct user input, automated systems, and third-party providers who assist us in delivering services.

Cookies

Cookies are small text files placed on your device to enhance user experience and provide analytics. Our use of cookies includes:

  1. Strictly Necessary Cookies: Essential for navigating our website and using its core functionality.
  2. Preference Cookies: Remembering user preferences for a personalized experience.
  3. Analytics Cookies: Tracking website usage statistics to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie settings.

Retention and Deletion

We retain personal data as necessary for the fulfillment of legal obligations, business requirements, or user consent. Once the purpose for data collection is no longer relevant, we securely delete or anonymize the information unless required otherwise by law.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: The right to request access to and receive a copy of your personal data.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
  • Restriction: Limiting our processing of your data for specific purposes.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Opposing the processing of your data for legitimate interests or direct marketing.
  • Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.

To exercise these rights or for data-related inquiries, please contact our dedicated privacy team at your earliest convenience.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on our website. We encourage users to review this policy periodically for the latest information.

Contact Information

For any privacy-related matters, including inquiries, unsubscribe requests, or data access/correction, please contact us at:

Email: [email protected]
Address: [Provide postal address]

We appreciate your trust in our company, and we are committed to maintaining the highest standards of data protection.